Shipping Delivery
Last updated: October 6, 2026
This policy explains processing and delivery for orders from nbloop at www.nbloop.com, operated by 湖北宇宙商贸有限公司 (Hubei Yuzhou Trading Co., Ltd.; English translation).
1. Order processing
After successful payment authorization, please allow up to 5 business days for order processing and shipment preparation. Processing time is separate from the transit estimate below.
Business days exclude weekends and public holidays observed by the relevant processing or delivery service. If an order requires clarification, we will contact you. If we cannot meet the stated shipment timing, we will notify you and provide the delay or cancellation options required by applicable law.
2. Estimated delivery time
Once dispatched, estimated delivery is 10–20 business days. This estimate starts after shipment and does not include the processing period of up to 5 business days.
Delivery can be affected by destination, customs clearance, carrier capacity, local holidays, weather, or address issues. Estimates are not guaranteed arrival dates unless we expressly agree otherwise. A delay does not remove your rights if delivery is not completed within the time required by applicable law.
3. Shipping fee
Our standard shipping fee is US$3.99 per order. If a promotion changes the fee, the adjustment will appear at checkout. If checkout uses another currency, review the converted shipping amount before paying.
The applicable shipping charge will be disclosed before payment. We do not add an undisclosed shipping charge after checkout.
4. Available destinations and international orders
We ship to multiple countries and regions. Available destinations and service options are shown at checkout. Availability may vary by product, address, and carrier; acceptance of one destination does not mean that all destinations worldwide are supported.
International parcels may be processed through customs. Any taxes or duties collected by us are shown at checkout. Unless expressly included, destination customs authorities or carriers may assess additional import duties, taxes, or clearance fees payable by the recipient. These depend on destination rules and are not fees collected by nbloop. If you need clarification about a destination's treatment before ordering, contact us.
5. Confirmation and tracking
After dispatch, a shipping notification is normally sent to the checkout email address. Tracking details are provided where the shipping service supports them.
Tracking may not update immediately after a label is created. Allow time for carrier receipt and scanning. An interval without a new scan does not necessarily mean the parcel is lost; contact us if the expected delivery period has passed or you have another concern.
6. Multiple parcels
An order may be sent in separate parcels. They may have different tracking numbers or arrive on different dates. You are not charged another standard shipping fee solely because we split an order into multiple parcels.
Review all shipment notifications before reporting an item missing. If no additional parcel is shown, contact us so we can investigate.
7. Shipping address and changes
Provide a complete, accurate recipient name, street address, unit or apartment number where relevant, city, region, postal code where applicable, country, and any required contact details.
For a correction, contact service@nbloop.com promptly with your order number. We will check whether the address can still be changed. Changes may no longer be possible after dispatch.
If an address problem causes a parcel to be returned, we will explain the available next steps and any justified additional cost before arranging reshipment. Your rights concerning an error attributable to us remain unaffected.
8. Delayed, lost, or missing delivery
If a parcel is significantly delayed, contact us with your order number and tracking details. We will review the shipment and, where appropriate, investigate with the carrier. If we cannot fulfill the order, we will arrange the applicable replacement, cancellation, or refund.
Where a shipment delay requires your consent under applicable law, we will explain the revised timing and the option to cancel the affected unshipped items for a refund. We do not treat silence as consent unless permitted by applicable law.
If tracking says “delivered” but you cannot find the parcel, check the address, safe delivery locations, household members, neighbors, or building reception where appropriate, then contact us. We will investigate the circumstances; a carrier scan alone is not an automatic reason to reject your claim.
9. Refused or undeliverable parcels
Contact us if a parcel is refused, returned, or awaiting collection or customs action. The remedy and responsibility for any additional charge depend on the cause and applicable law. We do not automatically forfeit the entire order payment because a parcel is returned to the sender.
10. Shipping support
Email: service@nbloop.com
Phone: +1 (213) 873-4745
Operating entity: 湖北宇宙商贸有限公司 (Hubei Yuzhou Trading Co., Ltd.; English translation)
Registered business address: Room 810-2, 8th Floor, Comprehensive Office Building, No. 6 Jinlong Road, Jingui Community, Fushan Subdistrict, Xianning High-tech Development Zone, Xianning, Hubei, China.
For returns, use the destination confirmed by customer service. Our registered address is not automatically the appropriate return address. See our Returns & Refunds Policy.