Returns Refunds Policy
Last updated: October 6, 2026
This policy applies to purchases from nbloop at www.nbloop.com. Our store is operated by 湖北宇宙商贸有限公司 (Hubei Yuzhou Trading Co., Ltd.; English translation).
1. Our 30-day return window
You may request an eligible return within 30 days after delivery. Email service@nbloop.com or call +1 (213) 873-4745 to start the process.
This is our voluntary store return policy. It does not replace or reduce mandatory cancellation, faulty-goods, or other consumer rights available under applicable law.
2. Ordinary change-of-mind returns
For a return under our voluntary policy, the item should be unused apart from reasonable inspection, in substantially the condition received, and complete with the supplied components and accessories. Use protective packaging and include the original packaging where reasonably available.
An item that has been extensively used, altered, or damaged after delivery through misuse may not qualify for a voluntary change-of-mind return. These conditions do not automatically exclude a claim concerning a defect, damage on arrival, an incorrect item, or a statutory withdrawal right.
3. Starting a return
Please provide your name, order number, the checkout email address, the item being returned, and your request. Describing the reason helps us arrange the appropriate process; you do not need to provide a reason when exercising a statutory withdrawal right that does not require one.
We will review the request and provide the applicable return instructions and destination. Contacting us first helps prevent a parcel being sent to the wrong location. Our administrative approval process does not override a valid statutory cancellation notice.
Our registered business address is not a designated return warehouse. Do not return items there or to an address on a parcel label unless our team specifically confirms that address for your return.
4. Damaged, defective, incorrect, or missing items
Contact us as soon as reasonably possible after discovering a problem. Include a description and clear photographs where available. Keep the item, components, and packaging while we investigate, where reasonably possible.
For missing items, first check whether your order has multiple parcels or tracking numbers. We will investigate discrepancies and explain the available remedy.
A verified problem may be resolved through replacement, refund, or another remedy appropriate to the circumstances and applicable law. We do not require you to pay necessary return shipping for a verified product defect, damage on arrival, incorrect item, or another error attributable to us. Reporting outside the voluntary 30-day window does not remove statutory rights that continue to apply.
5. Return shipping and original delivery charges
For ordinary change-of-mind returns, you are responsible for direct return shipping costs unless we agree otherwise or applicable law requires us to pay. The amount depends on the item, carrier, and confirmed return destination. Contact us before posting the parcel if you need an estimate or instructions.
Original shipping charges are generally not refunded for a voluntary change-of-mind return, except where required by law or where the return results from an error attributable to us. For a verified defective or incorrectly supplied item, we will refund applicable charges or provide another legally required remedy.
We do not charge a standard restocking fee under this policy. Any permitted deduction must relate to the actual circumstances, be explained to you, and comply with applicable law.
6. Shipping your return and inspection
Use suitable protective packaging. Where you arrange the shipment, a trackable service is recommended. Keep your postage receipt and tracking number so that a delivery issue can be investigated.
After receipt, we may inspect the item to confirm its identity, condition, components, and eligibility. If an issue affects the proposed refund, we will explain it and give you an opportunity to respond. Sending a parcel to an unconfirmed location may delay identification and processing, but does not by itself remove mandatory consumer rights.
7. Refund processing
Once a return has been reviewed and approved, we normally initiate the refund within approximately 7 business days after approval, using the original payment method, unless a shorter legal deadline applies. We will let you know the outcome of the review.
Your bank, card issuer, or wallet provider may need additional time to post the refund. If a refund has not appeared after your provider's expected processing time, contact us with your order number so we can check its status. If the original method cannot receive a refund, we will coordinate a lawful alternative.
8. Statutory withdrawal rights for eligible EU and UK purchases
Where EU or UK distance-selling rules apply, you generally have 14 days after delivery to notify us that you are withdrawing, without giving a reason, followed by 14 days to return the goods. A clear statement sent to our contact details is sufficient; prior return approval is not a condition of exercising this right.
The applicable refund includes the standard outbound delivery charge for withdrawal from the whole order. Premium delivery costs above the standard option need not be refunded. EU refunds are due without undue delay and generally within 14 days of the withdrawal notice; unless we offer collection, permitted withholding ends when we receive the goods or evidence of return, whichever comes first. UK refunds are generally due within 14 days of receiving the goods or evidence of return, whichever comes first, subject to applicable collection rules.
You pay direct return costs only where this was properly disclosed and the law permits it. Reasonable inspection is allowed; any lawful deduction for handling beyond what is necessary must be justified. Statutory exceptions apply only where the relevant legal conditions are met.
9. Consumer rights and return support
Nothing here excludes rights or remedies that cannot lawfully be excluded. Where mandatory law provides different deadlines, remedies, or refund requirements, those requirements take priority.
Email: service@nbloop.com
Phone: +1 (213) 873-4745
Operating entity: 湖北宇宙商贸有限公司 (Hubei Yuzhou Trading Co., Ltd.; English translation)
Registered business address: Room 810-2, 8th Floor, Comprehensive Office Building, No. 6 Jinlong Road, Jingui Community, Fushan Subdistrict, Xianning High-tech Development Zone, Xianning, Hubei, China. Contact us for the actual return destination.