Payment Security
Last updated: October 6, 2026
This page explains payment-related information for purchases at www.nbloop.com, operated by 湖北宇宙商贸有限公司 (Hubei Yuzhou Trading Co., Ltd.; English translation).
1. Available payment methods
The payment methods displayed at checkout are the methods available for your transaction. Availability may depend on your country or region, checkout currency, device, and the payment services enabled for our store.
Cards, PayPal, Apple Pay, Google Pay, or other payment options can be used only when offered at checkout. A method mentioned here is not a guarantee that it will be available for every order.
2. Checkout and payment processing
Our online store uses Shopify for its e-commerce platform. Payments are processed through the payment services available at checkout. Those providers may collect payment details, carry out authentication, and apply fraud-prevention checks under their own terms and privacy notices.
We use reasonable safeguards appropriate to our store operations. No internet transmission or storage system can be guaranteed completely secure.
3. Payment authorization
By submitting an order, you authorize the applicable payment provider to process the amount displayed at checkout using the payment method you selected. Please use a method you are authorized to use and provide accurate billing information.
Your provider may place a temporary authorization hold before settlement. A pending authorization is not necessarily a completed charge. Release times for unused holds depend on your provider.
4. Declined or unsuccessful payments
A payment may fail because of incorrect details, insufficient funds, an expired card, billing-address differences, authentication requirements, transaction limits, or provider security checks.
Review the checkout information and contact your bank or payment provider if necessary. We generally cannot override a provider's payment decision. If your account shows a charge but you have no order confirmation, contact us with the date, amount, and a redacted transaction reference so we can investigate.
5. Currency and additional charges
The currency shown at checkout applies to your order. Review the final product total, shipping fee, discounts, and taxes or duties collected by us before paying.
If your payment account uses a different currency, your provider may convert the amount and apply its own rate or fees. Your provider may also charge international transaction or other account-related fees. These fees are not charges collected by nbloop unless explicitly identified at checkout.
6. Protecting your payment information
Do not send full card numbers, security codes, online banking credentials, one-time authentication codes, or wallet passwords to customer support. We do not need these credentials to investigate an order.
Use the checkout process to enter payment information. If you receive a suspicious request claiming to be from nbloop, verify it by contacting service@nbloop.com directly.
7. Transaction review
Orders may be reviewed for unusual activity or inconsistent information. If clarification is necessary, we may contact you through the details associated with the order. Requests will be limited to information reasonably needed for the review.
If we cannot fulfill or accept an order after payment, we will inform you and return amounts collected for the canceled items, subject to applicable legal requirements.
8. Refunds
Approved refunds are normally returned to the original payment method. After review and approval, we normally initiate a refund within approximately 7 business days, or within any shorter legally required period. Provider posting times are outside our processing time.
If the original payment method is no longer available, contact us so we can coordinate a lawful alternative with the payment provider. See our Returns & Refunds Policy.
9. Payment questions
Email: service@nbloop.com
Phone: +1 (213) 873-4745
Include your order number and the checkout email address where possible. For exchange rates, authorization-release times, or fees charged by your financial institution, contact that institution directly.
Operating entity: 湖北宇宙商贸有限公司 (Hubei Yuzhou Trading Co., Ltd.; English translation)
Registered business address: Room 810-2, 8th Floor, Comprehensive Office Building, No. 6 Jinlong Road, Jingui Community, Fushan Subdistrict, Xianning High-tech Development Zone, Xianning, Hubei, China.